Privacy Policy

TALIO American is an online exam-prep platform for Digital SAT, ACT, and EST, operated from Cairo, Egypt. For privacy questions, email support@american.talio.site.

We collect only what we need to run the service:

• Account data: name, email, password (stored hashed), role (student, parent, or instructor), and optional phone number.
• Learning data: enrollments, progress, homework and quiz results, notes, and study-plan activity.
• Parent-link data: the connection between a parent account and a student account, plus progress summaries the parent is allowed to see.
• Payment data: package chosen, displayed currency, amount charged in Egyptian Pounds, order status, and the payment reference returned by our payment gateway. We do not store full card numbers. Card details are entered on the gateway’s secure page.
• Technical data: IP address, approximate country (used to show the right price), browser type, device type, and basic usage logs.
• Support messages you send us by email or through the site.

We use personal data to:

• Create and secure your account, and show the correct dashboard.
• Deliver paid courses, track progress, and run study tools.
• Process payments, prevent fraud, and handle refunds.
• Show prices by country (Egypt: EGP, Saudi Arabia: SAR, other countries: USD).
• Send service emails (login, payment confirmation, access, parent updates you opted into).
• Improve the platform and keep it safe.
• Meet legal, tax, and payment-provider requirements in Egypt.

We process data because it is needed to perform our contract with you (account, courses, payment), because we have a legitimate interest in securing and improving the service, because you consented (for optional marketing or cookies that are not strictly necessary), or because the law requires it.

Every TALIO American student is under 18. We treat student data as a child’s personal data. Under Egyptian personal-data rules, we process it only with the consent and authority of the parent or legal guardian, and only to deliver the course, show progress to that parent, keep the platform safe, and meet payment and legal duties.

The parent is the data controller’s customer. The student profile exists so the child can learn. We do not use student data for advertising, profiling for ads, or sale to third parties. We do not ask students for a payment card. A linked parent can see progress the student account generates.

The parent may ask us to correct or delete the student’s data, or to close the student profile, by emailing us from the parent’s registered address. We may keep payment records required by law.

We do not sell personal data. We share limited data with providers who help us operate:

• Payment gateways and banks in Egypt, to collect fees and issue refunds.
• Hosting, email, and infrastructure providers that process data on our instructions.
• Instructors, only for the subjects they teach (for example, homework you submit in their course).
• Authorities if the law requires it, or to protect users and the platform from fraud or abuse.

We use essential cookies and local storage to keep you signed in, remember language, and detect your region for pricing. We may use basic analytics to understand how the site is used. You can block cookies in your browser; some features (such as staying logged in) will then stop working.

We keep account and learning records while the account is active and for a reasonable period after, so you can return to your courses and so we can handle disputes. Payment records are kept for the period required by Egyptian tax and payment rules. Support emails are kept as long as needed to resolve the request. When data is no longer needed, we delete or anonymize it.

We use HTTPS, hashed passwords, access controls, and a PCI-compliant payment gateway so card data is not stored on our servers. No online service is completely secure. If we become aware of a breach that affects you, we will notify you and the relevant authority as required by law.

Subject to Egyptian law, you may ask us to access, correct, or delete your personal data, or to restrict how we use it. Email support@american.talio.site from the address on your account. We may need to keep some records (for example, paid invoices) even after an account is closed.

The platform is operated from Egypt. If you access it from another country, your data is processed in Egypt and may pass through infrastructure in other countries that host our providers. We take steps to keep that processing reasonably protected.

We may update this policy. The date at the top will change. Material changes will be posted on this page. Continued use of the site after an update means you accept the revised policy.